We process and ship orders M-F, excluding holidays. Please allow up to 14 calendar days for orders to be processed before shipping. Your order may take longer to ship due to high order volume or special releases. You’ll get a notification and tracking number via email when a tracking number has been created. It may take a few days for tracking to show movement, depending on the carrier and delays they are experiencing.

NUS is not responsible for items lost or stolen in transit. All risks associated are assumed by the courier. We are not responsible for any delays with carrier transit times. NUS is not responsible for customs fees, duties, taxes, or tariffs. Shipping will not be refunded in cases of delayed packages.

We offer flat rate Standard Shipping for $5 for orders in the continental U.S. Standard Shipping is free for all orders over $150 within the continental USA. The shipping fees for international orders are calculated at checkout.

We ship internationally and to all the 50 states in the United States, US Territories, and APO/FPO.

If there’s any style, color or size you want that is not online, please email info@maisondesnus.com as we may have the item in stock but not on the site.

You can view your order status on your Account page which is updated as soon as your payment is processed and when your order ships.

Your credit card will be charged as soon as your order is processed.

As a small business, we are unable to offer refunds or returns. All sales are final. We appreciate your understanding and support as we continue to grow.

We do offer a 3-day exchange policy for sizing, which means you have 3 days after receiving your item to request a size exchange. Please note that exchanges are only available for orders within the continental United States.

To be eligible for an exchange, your item must be in the same condition you received it: unworn, unused, and in its original packaging. A receipt or proof of purchase is also required.

To initiate an exchange, please contact us at info@maisondesnus.com. If your exchange is accepted, we will provide detailed instructions and a prepaid return label. Exchanged items are subject to an $10 fee to cover shipping costs for both directions. Items sent back without prior approval will not be accepted.

When requesting an exchange, please include your order number, the size you originally received, and the new size you’d like.

Thank you for your understanding and support!

Please contact our team within (1) an hour of your order being placed at info@maisondesnus.com with your order info and we will do our best to address your cancellation request, but cannot guarantee any changes can be made after an order is placed. During times of high order volume, including Black Friday, we are unable to cancel or edit orders. We are not responsible for any address errors or order delays after your package leaves our NYC studio.

You can reach out to us at any time — we’re here for questions, product recommendations, and feedback. Just email info@maisondesnus.com.